# Jenergie Privacy Notice Last updated 15 October 2026. ## Client consultation and treatment records ### Who looks after your information Jennifer Meadows, trading as Jenergie, is the data controller responsible for your client information. Jenergie is based in Higham Ferrers, North Northamptonshire. For privacy questions, corrections or requests to exercise your data protection rights, contact Jen@jenergie.co.uk or call 07547 254349. ### What we collect and why We collect the contact details, date of birth, occupation, lifestyle and health information, treatment goals, emergency-contact details, consent declarations and signature you provide. We also keep relevant consultation and treatment records. We use this information to arrange appointments, assess treatment suitability, adapt treatment and maintain a record of your care. Please make sure your emergency contact knows you have supplied their details; we use them only when needed in an emergency. ### Our legal bases We use information necessary to arrange and deliver your requested services under Article 6(1)(b) of the UK GDPR. We rely on your explicit consent under Article 9(2)(a) to use health information for assessment and treatment. Our legitimate interests under Article 6(1)(f) include maintaining appropriate records and dealing with complaints or legal claims; health information is retained or used for legal claims only where Article 9(2)(f) applies. A legal obligation may also require particular information to be retained or disclosed. We do not use this consultation form to enrol you in marketing. ### Where information is kept and shared The former Tally forms are no longer linked from this website. Existing Tally responses may still be retained as part of client records under the retention policy in this notice. Removing the website links does not delete those records. We use Proton Drive for cloud record storage. Proton Drive encrypts file contents and file names end to end and stores encrypted data on servers in Switzerland, Germany or Norway. These services process information on our behalf. Transfers from the UK to the EEA and Switzerland are covered by current UK adequacy regulations. Where necessary and lawful, relevant information may also be shared with an insurer, legal adviser, emergency service or authority. We do not sell client information. You can ask us for information about the providers or international-transfer safeguards that apply to your records. ### How long we keep records Our normal retention period is eight years after your last treatment. If you complete a consultation but do not receive treatment, we count from your last consultation. A specific legal obligation or ongoing claim may require longer retention. Records are then securely deleted, including copies under our control, subject to the providers' backup-deletion cycles. ### Your choices and rights You can withdraw consent to health-data processing by telling your therapist or emailing Jen@jenergie.co.uk. This does not affect earlier lawful use. Without information needed to assess suitability, we may be unable to provide treatment safely. Withdrawal does not automatically require deletion of records that have a separate lawful retention basis. ### Requests and complaints You can ask to access or correct your information and, where applicable, request deletion, restriction or a portable copy. You have the right to object to processing based on legitimate interests. Contact Jen@jenergie.co.uk to exercise these rights or raise a concern. You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint/. ### Treatment decisions and copies of this notice Treatment decisions are made by your therapist, not solely by an automated system. Please read this notice before completing the form. You can request a copy by email. ## Website enquiries, analytics and cookies Jennifer Meadows, trading as Jenergie, is the data controller responsible for personal information used in connection with this website and its services. Jenergie is based in Higham Ferrers, North Northamptonshire. Privacy questions and data rights requests can be sent to Jen@jenergie.co.uk or discussed by calling 07547 254349. The website links to Fresha for online booking. The former Tally enquiry form is no longer embedded or linked on this website. Please keep detailed medical and health information for your consultation. The website does not create customer accounts. You can also contact Jenergie by email or phone. Jenergie uses enquiry information to reply, discuss services, arrange appointments, maintain appropriate records and meet legal obligations. Google Analytics is used only if you select “Allow analytics.” Before consent, analytics storage is denied and the analytics library is not loaded. If you consent, Google Analytics may collect pages viewed, approximate location, device or browser details and contact-link interactions. Change your choice through Cookie settings in the website footer. Information is not sold. It may be handled by service providers where needed for communications, analytics or hosting. General enquiries that do not lead to an appointment are normally deleted within 12 months of the last meaningful contact. If an enquiry leads to treatment or another service, relevant information becomes part of the corresponding client or business record and is kept for the period explained above or required for insurance, tax or legal purposes. Jenergie's policy is to retain event-level Google Analytics data for no longer than 14 months. Aggregated reports may be retained for longer because they do not directly identify individual visitors. Depending on the circumstances, you may ask for access, correction, deletion, restriction or portability, object to certain uses or withdraw consent. You may also complain to the UK Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/. Provider information: Fresha's privacy policy is available at https://terms.fresha.com/privacy-policy, Proton Drive's privacy information is available at https://proton.me/drive/privacy-policy, and Google's privacy policy is available at https://policies.google.com/privacy.